Reference

Terms That Govern Your iw8 Account

These terms set out what you agree to when you open and use an account with us — covering deposits via bKash, Nagad, or Rocket, how your wallet works, and what we expect from you.

Account eligibilityWallet & payment rulesbKash, Nagad, RocketRegional accessAccount conduct
iw8 Terms That Govern Your iw8 Account
HOW WE OPERATE

How We Handle Your Account and Data

We hold your account information — including your registered mobile number and linked wallet details — only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate details, or close your account by contacting support. Account security is your shared responsibility: keep your login credentials private and notify us immediately if you suspect unauthorised access.

Data Retention

We keep your account data for the period your account is active and for any legally required period after closure. No longer.

Wallet Verification

Your bKash, Nagad, or Rocket number must match the name on your account. Mismatches trigger a manual review before any withdrawal.

Access Requests

To see, correct, or delete the personal data we hold, contact support with your registered mobile number and a brief description of your request.

Account Security

We use encrypted connections for all account sessions. If you log in from a new device, an OTP is sent to your registered number to confirm it is you.

TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account status, our support team can help. Reach us through the channels below — have your registered mobile number ready so we can locate your account quickly.

Live Chat Open the chat icon from any page on iw8 to reach us directly. Available for account and terms queries.
Email Support Send a detailed message to our support address for written records of your terms-related query or dispute.
Account Help Centre Check the Help section inside your account for answers to common terms questions before contacting us.

Common Questions on Our Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to everyday account use.

You must be of legal age in your jurisdiction and in a region where access is permitted under local law. We verify your mobile number and wallet details during registration.

No. One account per person is the rule. Duplicate accounts are suspended on detection. If you have lost access to your original account, contact support to recover it.

Keep your bKash transaction ID and contact support via live chat. We match the reference against our payment records and credit your wallet once confirmed.

Contact support with your registered mobile number and ask for a data access request. We will respond within the timeframe required by applicable law.

We notify you through your registered account before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Contact support immediately via live chat. We can lock your account while we investigate. Change your login credentials as soon as you regain access.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.