Reference

How iw8 Operates and What Governs Your Account

These terms set out the rules that apply when you open and use an iw8 account — including how your wallet works, what we can and cannot do, and what you can expect from us.

Account TermsWallet RulesEligibility by RegionYour RightsContact Paths
iw8 How iw8 Operates and What Governs Your Account
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your account terms, a transaction dispute, or a request to close your account and retrieve your balance, our support team handles these directly. Reach us through live chat inside your account, by email, or through our social channels — we respond to legal and account queries as a priority over general questions.

Team online

Live Chat

Open your iw8 account on mobile or desktop and tap the chat icon — this is the quickest path for account and wallet queries.

Email Support

Send your query with your registered account email and a description of the issue; we aim to respond to legal requests within one business day.

Social Channels

Reach us through our official social pages for general legal questions; for account-specific matters, live chat or email keeps your details secure.

ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account security is built around verified identity and encrypted sessions. We use SSL on every page and require OTP confirmation for login from a new device — so if someone tries to access your account from an unfamiliar phone, they cannot get in without the code sent to your registered number. We retain your account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a copy of the data we hold on you, ask us to correct inaccurate details, or request account closure through live chat or email.

Data Retention We keep your account records, transaction history, and wallet logs for the period required by our operating terms; you can request a summary at any time.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used; you can manage cookie preferences in your browser settings.
Account Changes To update your registered mobile number or email, verify your identity through the account settings page and follow the OTP confirmation step.
Data Requests Send a data access or correction request to our support email with your account details; we process these within the timeframe our terms require.

Common Questions About Your Rights and Our Terms

These are the questions we get most often about how our legal terms work in practice — from account eligibility to what happens when you want your data removed.

Access depends on your local law and whether your region is currently eligible. We do not override local legal restrictions, so check your jurisdiction before opening an account.

Any verified balance in your iw8 wallet at the time of closure is returned to your registered bKash, Nagad, or Rocket number after identity verification is confirmed.

Send a request to our support email from your registered account address. Include your account username and we will process the data access request within our stated timeframe.

We publish updates on this page and notify you through your registered email or account notification before changes take effect. Continued use after that date means you accept the updated terms.

Open a dispute through live chat with your transaction reference number. We check the wallet log against the bKash, Nagad, or Rocket confirmation and respond with the outcome.

We retain records for the period required under our operating obligations. After that window, personal data is removed from active systems in line with our data retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.